§ 1 General to these terms and conditions
Something Vintage is an online shop for lovers of vintage treasures, decorations, dishes (for example cups, plates, glasses, bowls, etc.), and other antique items.
Something Vintage photographed all items digitally. Therefore, there may be insignificant differences between the representation of the items and the reality. However, such deviations are no defects.
§ 2 Contracting party
Something Vintage e.U. (mentioned below as ‘Something Vintage’)
Founder: Julia Tar
Molnargasse 2/1
1170 Vienna
Austria
§ 3 Applicability
Unless otherwise agreed, these terms and conditions apply to all orders. The online shop is aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction from non-commercial or self-employed activities.
If any designation of these terms and conditions is not effective in whole or in part, the statutory prescription shall apply instead. The remaining designations stay in effect.
§ 4 Conclusion of the contract and storage of the contract
The contract is concluded with Something Vintage (see § 2). The contract language is English.
By placing the products in the online shop, Something Vintage makes a binding offer to conclude a contract for these items. The customer can initially put the products into the shopping cart with no obligation and correct the entries at any time before sending the binding order by using the corrective aids provided and explained in the ordering process. The contract concludes when the customer accepts the offer for the items contained in the shopping cart by clicking on the order button. Immediately after sending the order, the customer will once again receive a confirmation by email and the applicable terms and conditions.
Something Vintage also saves the text of the contract with the orders.
§ 5 Payment
The products are tax-exempt according to the small business regulation §6 (1) 27 UStG. Shipping costs are not included in the displayed price, these are added at the checkout process.
The following payment options are available according to these terms and conditions:
- Credit card payment: Upon submitting the order, the customer transmits the credit card details to Something Vintage. After legitimizing as a legitimate cardholder, Something Vintage will prompt to initiate the payment transaction immediately after ordering from the credit card company. The credit card company automatically performs the payment transaction and debits it from the customer’s card.
- Sofort payment: After placing the order, the customer will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount, the customer must have an online banking account with PIN/TAN procedure activated to participate in Sofort GmbH, have his/her authorization, and confirm the payment order to Something Vintage. Something Vintage gives further information to the customer during the ordering process. Sofort GmbH immediately executes the payment transaction and debits the account of the customer. However, it may take up to 5 business days (in exceptional cases up to 14 business days) for Something Vintage to receive the payment. After the receipt of the payment, Something Vintage will ship the order. Sofort payment is available only for customers from Austria, Belgium, Germany, Italy, Netherlands, and Spain.
- Bank Transfer: After placing the order, the customer will receive the bank details of Something Vintage. Something Vintage will ship the order only after the receipt of the money.
- PayPal: During the order process, the customer is redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, the customer needs a registration there or first, register, legitimize with the access data, and confirm the payment order. After placing the order, Something Vintage asks PayPal to initiate the payment transaction. PayPal will carry out the payment transaction automatically immediately thereafter. PayPal gives further information to the customer during the ordering process.
§ 6 Invoice
Something Vintage sends the invoices electronically. The customer will receive the electronic invoices in PDF format with the confirmation email.
§ 7 Delivery and shipping costs
The products are sold under the Austrian small business regulation pursuant to § 6 (1) 27 UStG. Therefore, no VAT is charged or shown separately.
Shipping costs are not included in the displayed product prices and will be added during the checkout process.
Shipping
Something Vintage is based in Vienna. We ship orders to destinations within the European Union and to selected non-EU countries in Europe. All parcels are sent via Austrian Post and include a tracking number.
Customers also have the option to collect their orders in person in Vienna. If you choose this option during checkout, please contact us to arrange a collection appointment. Collection times are arranged individually with each customer.
Please note that shipping costs are calculated based on the total parcel weight, including the weight of the items and packaging materials.
Shipping costs within Austria:
- package XS (up to 0,5 kg) €5,90
- package S (0,5 kg to 2 kg) €7,90
- package M (2 kg to 4 kg) €8,90
- package L (4 kg to 10 kg) €12,90
- package XL (10 kg to 20 kg) €19,90
- free shipping above €110
Please note that we do not ship parcels weighing more than 20 kg.
Shipping costs in the EU:
- package XS (up to 0,5 kg) €10,90
- package S (0,5 kg to 2 kg) €15,90
- package M (2 kg to 4 kg) €22,90
- package L (4 kg to 10 kg) €26,90
- free shipping above €150
Please note that we do not ship parcels weighing more than 10 kg.
Shipping costs to Europe (non-EU):
- package XS (up to 0,5 kg) €10,90
- package S (0,5 kg to 2 kg) €15,90
- package M (2 kg to 4 kg) €28,90
- package L (4 kg to 10 kg) €49,90
Please note that we do not ship parcels weighing more than 10 kg.
We currently ship to the following non-EU countries in Europe: Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Montenegro, Norway, San Marino, Switzerland, Serbia, Turkey, the United Kingdom and the Vatican City.
Please be aware that customs duties, import taxes or other charges may apply to deliveries to countries outside the European Union. These charges are the responsibility of the customer.
Delivery times
Orders are dispatched after payment has been received.
Estimated delivery times are:
- Austria: approximately 2–3 business days
- European Union: approximately 2–8 business days
- Non-EU countries in Europe: approximately 5–15 business days
These delivery times are estimates and cannot be guaranteed. Delivery times for international shipments may vary depending on the shipping provider and customs procedures.
If your parcel is damaged or lost during delivery, please contact us. We will assist you in resolving the issue. Your statutory consumer rights remain unaffected.
Returns and Right of Withdrawal
Online withdrawal
You can also exercise your right of withdrawal online using our withdraw from contract function, which is accessible via the footer of our website.
If you use this online function, we will promptly send you an acknowledgement of receipt by email. This confirmation will include the content of your withdrawal declaration as well as the date and time it was received.
You can access the withdrawal function here: Withdraw from contract
You may also exercise your right of withdrawal by sending us an unequivocal statement of your decision to withdraw from the contract, for example by email or post.
Right of withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform Something Vintage of your decision by means of an unequivocal statement. You may use our online withdrawal function, send us an email or contact us by post.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the 14-day withdrawal period has expired.
Condition of returned items
You may inspect and handle the items to the extent necessary to establish their nature, characteristics and functioning, as you would be able to do in a physical shop.
You may be held liable for any diminished value of the items resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Normal inspection of the items does not affect your right of withdrawal.
Returning the items
If you withdraw from the contract, you must send the items back to us without undue delay and in any event no later than 14 days from the day on which you informed us of your decision to withdraw.
The deadline is met if you send the items back before the 14-day period has expired.
You are responsible for the direct costs of returning the items, unless we have agreed otherwise or have failed to inform you of this obligation.
We recommend using a tracked shipping service, especially for items of higher value. Please keep your proof of postage until the return has been completed.
Refunds
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.
We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive your withdrawal notification.
However, in the case of a purchase of goods, we may withhold the reimbursement until we have received the returned items or you have provided evidence that you have sent them back, whichever occurs first.
We will reimburse you using the same payment method you used for the original transaction, unless we have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
If you chose a delivery option that was more expensive than the least expensive standard delivery option offered by us, we are not required to reimburse the additional delivery costs.
Faulty or non-conforming items
If an item is faulty or does not conform to the contract, you may have statutory rights under applicable consumer protection law.
These rights are separate from your right of withdrawal. Depending on the circumstances, you may be entitled to have the item repaired or replaced, to a price reduction or, where legally justified, to terminate the contract and receive a refund.
If you receive a faulty or non-conforming item, please contact us and describe the issue. We will review the matter and inform you about the next steps.
Undeliverable parcels
Please ensure that your delivery address is correct and that you collect your parcel from the post office or collection point within the applicable collection period.
If a parcel is returned to us because the address provided was incorrect or the parcel was not collected in time, we may charge you for the actual costs incurred as a result, where legally permissible.
Contact
If you have any questions about shipping, returns or your right of withdrawal, please contact us.
§ 8 Right of withdrawal
The customer can return the items without any reason within 14 days. To administer the right to cancel the order, customers have to inform Something Vintage, by sending an explicit declaration stating that they are repealing the contract of purchase (for example: by sending an email). In this case, Something Vintage only refunds the purchase price, and the customer has to pay the return costs. In the case of a defective product (except the defect is in the description), Something Vintage will refund the purchase price and the return costs.
The customer has to return items unused and under the condition that the customer received them.
In certain situations, Something Vintage can refund only part of the amount:
- Items that are not in their original condition, are damaged or missing parts.
- Items returned after the expiry of the 14-day withdrawal period.
Once Something Vintage has received and verified the return, the customer will receive an email and Something Vintage will transfer the amount to his/her account.
If the customer returns items over €20, he/she should consider a shipment including a tracking number. Something Vintage does not guarantee that it will receive the returned item.
The costs for a return shipment due to the wrong address or no timely pick up at the post office must be borne by the customer. Something Vintage cannot assume any liability for the third-party debt. These costs amount to €5 up to 10 kg and €6 above 10 kg within Austria. In the EU, this cost amounts to €20 independent of the weight.
In case of a return, please contact Something Vintage.
§ 9 Warranty disclaimer
Unless explicitly agreed otherwise below in these terms and conditions, the statutory warranty rights apply.
§ 10 Transfer of risk
Until the items are handed over, the risk of deterioration or loss of the items lies with Something Vintage. Afterwards, this risk passes to the consumer.
§ 11 Retention of title
Until full payment, the delivered items remain the property of Something Vintage.
§ 12 Privacy policy
The customer acknowledges that Something Vintage stores and processes the use of the customer’s data for accounting and customer evidence. The data is used to fulfil legal requirements and to process payment transactions. Something Vintage will not pass on customer data to third parties unless this is necessary for the execution of the contract.
§ 13 Jurisdiction and applicable law
All contracts are governed by Austrian law. It is also the mandatory provisions of the law of the state in which the consumer has his habitual residence to apply to this contract.
Austria: Disputes shall be governed by the jurisdiction of the court where the consumer is domiciled or habitually resident.
International: All disputes arising out of or in connection with the present contract shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed by the said Rules.
§ 14 Transport damages
If the post delivers the items with obvious transport damage, then the customer should complain about such errors as soon as possible at the deliverer and contact Something Vintage. The omission of a complaint or contact has no consequences for the legal claims and their enforcement, in particular the warranty rights. The customer helps Something Vintage, to assert her claims against the carrier or the transport insurance.
§ 15 Dispute resolution
According to the Regulation on Online Dispute Resolution in Consumer Affairs (ODR Regulation), consumers have the opportunity to complain at the EU’s online dispute resolution platform on this page.
Something Vintage is not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.
These terms and conditions were created partly by the Trusted Shops lawyer in cooperation with Wilde Beuger Solmecke Rechtsanwälte and have been adjusted by the founder.
