Shipping and Returns

The products are tax-exempt according to the small business regulation §6 (1) 27 UStG. Shipping costs are not included in the displayed price, these are added at the checkout process.

Shipping

We are based in Vienna. The shipping takes place within the EU and includes a tracking number. We send the parcels by Austrian Post.

You also have the opportunity to pick up the items in Vienna. If you choose this option at checkout, please contact us to arrange a pick-up time. We arrange pick-up times individually with each customer.

Please note that the shipping costs are based on the total weight. This consists of the weight of the items plus the weight of the packaging material.

Shipping costs within Austria:

  • package XS (up to 0,5 kg) €3,30
  • package S (0,5 kg to 2 kg) €4,90
  • package M (2 kg to 4 kg) €15,90
  • package L (4 kg to 10 kg) €19,30
  • package XL (10 kg to 20 kg) €26,30
  • free shipping above €110
  • Please note that we do not ship packages above 20 kg.

Shipping costs in the EU:

  • package XS (up to 0,5 kg) €10,30
  • package S (0,5 kg to 2 kg) €17,90
  • package M (2 kg to 4 kg) €21,30
  • package L (4 kg to 10 kg) €25,30
  • free shipping above €150
  • Please note that we do not ship packages above 10 kg.

Shipping costs to Europe (non-EU):

  • package XS (up to 0,5 kg) €11,90
  • package S (0,5 kg to 2 kg) €19,90
  • package M (2 kg to 4 kg) €26,90
  • package L (4 kg to 10 kg) €46,90
  • Please note that we do not ship packages above 10 kg.
  • We only ship to the following non-EU countries in Europe: Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Montenegro, Norway, San Marino, Switzerland, Serbia, Turkey, the United Kingdom, and the Vatican.

The delivery takes place after the receipt of the payment. The delivery time within Austria is about 2-3 business days, in the EU about 2-8 business days, and in the non-EU countries about 5-15 business days. Please note that we can not guarantee these delivery times and especially for international shipments the delivery times can change, as these depend on the shipping provider.

We accept no liability for the damage caused by the transport company.

Returns

You can return the items without any reason within 14 days. To administer your right to cancel your order, you have to inform us, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by emailing us). In this case, we only refund the purchase price, you have to pay the return costs. In the case of a defective product (except the defect was announced before the purchase), we will refund the purchase price and the return costs.

You have to return the items unused and under the condition that you received them.

In certain situations, only part of the amount will be refunded:

  • Items that are not in their original condition are damaged or missing parts.
  • Items returned after the expiry of the 14-day withdrawal period.

Once the return has been received and verified, you will receive an email and the amount will be transferred to your account.

If you return items over €20, you should consider a shipment including a tracking number. We do not guarantee that it will receive the returned item.

The costs for a return shipment due to the wrong address or no timely pick up at the post office must be borne by you. We cannot assume any liability for the third-party debt. These costs amount to €5 up to 10 kg and €6 above 10 kg within Austria. In the EU, this cost amounts to €20 independent of the weight.

In case of a return, please contact us.