The products are tax-exempt according to the small business regulation §6 (1) 27 UStG. Shipping costs are not included in the displayed price, these are added at the checkout process.

COVID-19

Our online shop is open 24/7 and you can order regularly.

The delivery times which are shown in the shop are usually correct and we do our best to send your package on time. However, we ask for your understanding, as there may also be unexpected delays among the shipping providers. If you live in a quarantine area, there may be additional delays, over which we, unfortunately, have no control.

Due to the current situation and potential problems with deliveries, we have extended our return period to 30 days.

Shipping

We are based in Vienna. The shipping takes place within the EU and to the United States and includes a tracking number. The parcels will be sent by the Austrian Post.

You also have the opportunity to pick up the items in Vienna. If you choose this option at checkout, please contact us to arrange a pick-up time. The pick-up times are arranged individually with each customer.

Please note that the shipping costs are based on total weight. This consists of the weight of the items plus the weight of the packaging material.

Shipping costs within Austria:

  • package XS (up to 0,5 kg) 2,90 €
  • package S (0,5 kg to 2 kg) 4,90 €
  • package M (2 kg to 4 kg) 6,90 €
  • package L (4 kg to 10 kg) 8,90 €
  • package XL (10 kg to 20 kg) 13,90 €
  • free shipping above 110 €
  • Please note that we do not ship packages above 20 kg.

Shipping costs in the EU:

  • package XS (up to 0,5 kg) 6,90 €
  • package S (0,5 kg to 2 kg) 13,90 €
  • package M (2 kg to 4 kg) 16,90 €
  • package L (4 kg to 10 kg) 19,90 €
  • package XL (10 kg to 20 kg) 29,90 €
  • free shipping above 150 €
  • Please note that we do not ship packages above 20 kg.

Shipping costs to Europe (non-EU):

  • package XS (up to 0,5 kg) 8,90 €
  • package S (0,5 kg to 2 kg) 14,90 €
  • package M (2 kg to 4 kg) 20,90 €
  • package L (4 kg to 10 kg) 29,90 €
  • package XL (10 kg to 20 kg) 49,90 €
  • Please note that we do not ship packages above 20 kg.
  • We only ship to the following non-EU countries in Europe: Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Montenegro, Norway, San Marino, Switzerland, Serbia, Turkey, Ukraine, Vatican.

Shipping costs in the US:

  • package XS (up to 0,5 kg) 15,90 €
  • package S (0,5 kg to 2 kg) 19,90 €
  • package M (2 kg to 4 kg) 27,90 €
  • package L (4 kg to 10 kg) 41,90 €
  • package XL (10 kg to 20 kg) 72,90 €
  • Please note that we do not ship packages above 20 kg.
  • The delivery takes place after the receipt of the payment. The delivery time within Austria is about 2-3 business days, in the EU about 2-8 business days, to the non-EU countries about 5-15 business days and to the US about 10-15 business days. Please note that these delivery times are not guaranteed and especially for international shipments the delivery times can change, as these depend on the shipping provider.

    We accept no liability for the damage caused by the transport company.

    Returns

    You can return the items without any reason within 14 days. To administer your right to cancel your order, you have to inform us, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us an email). In this case, we only refund the purchase price, the return costs are to be paid by you. In the case of a defective product (except the defect was announced before the purchase), we will refund the purchase price and the return costs.

    The items must be returned unused and under the condition that you received them.

    In certain situations, only part of the amount will be refunded:

    • Items that are not in their original condition are damaged or missing parts.
    • Items returned after the expiry of the 14 day withdrawal period.
    • Once the return has been received and verified, you will receive an email and the amount will be transferred to your account.

      If you return items over 20 €, you should consider a shipment including a tracking number. We do not guarantee that it will receive the returned item.

      The costs for a return shipment due to the wrong address or no timely pick up at the post office must be borne by you. We cannot assume any liability for third party debt. These costs amount to 5€ up to 10 kg and 6€ above 10 kg within Austria. In the EU and the US, this cost amounts to 20 € independently of the weight.

      In case of a return, please contact us.