The products are sold under the Austrian small business regulation pursuant to § 6 (1) 27 UStG. Therefore, no VAT is charged or shown separately.
Shipping costs are not included in the displayed product prices and will be added during the checkout process.
Shipping
Something Vintage is based in Vienna. We ship orders to destinations within the European Union and to selected non-EU countries in Europe. All parcels are sent via Austrian Post and include a tracking number.
Customers also have the option to collect their orders in person in Vienna. If you choose this option during checkout, please contact us to arrange a collection appointment. Collection times are arranged individually with each customer.
Please note that shipping costs are calculated based on the total parcel weight, including the weight of the items and packaging materials.
Shipping costs within Austria:
- package XS (up to 0,5 kg) €5,90
- package S (0,5 kg to 2 kg) €7,90
- package M (2 kg to 4 kg) €8,90
- package L (4 kg to 10 kg) €12,90
- package XL (10 kg to 20 kg) €19,90
- free shipping above €110
Please note that we do not ship parcels weighing more than 20 kg.
Shipping costs in the EU:
- package XS (up to 0,5 kg) €10,90
- package S (0,5 kg to 2 kg) €15,90
- package M (2 kg to 4 kg) €22,90
- package L (4 kg to 10 kg) €26,90
- free shipping above €150
Please note that we do not ship parcels weighing more than 10 kg.
Shipping costs to Europe (non-EU):
- package XS (up to 0,5 kg) €10,90
- package S (0,5 kg to 2 kg) €15,90
- package M (2 kg to 4 kg) €28,90
- package L (4 kg to 10 kg) €49,90
Please note that we do not ship parcels weighing more than 10 kg.
We currently ship to the following non-EU countries in Europe: Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Montenegro, Norway, San Marino, Switzerland, Serbia, Turkey, the United Kingdom and the Vatican City.
Please be aware that customs duties, import taxes or other charges may apply to deliveries to countries outside the European Union. These charges are the responsibility of the customer.
Delivery times
Orders are dispatched after payment has been received.
Estimated delivery times are:
- Austria: approximately 2–3 business days
- European Union: approximately 2–8 business days
- Non-EU countries in Europe: approximately 5–15 business days
These delivery times are estimates and cannot be guaranteed. Delivery times for international shipments may vary depending on the shipping provider and customs procedures.
If your parcel is damaged or lost during delivery, please contact us. We will assist you in resolving the issue. Your statutory consumer rights remain unaffected.
Returns and Right of Withdrawal
Online withdrawal
You can also exercise your right of withdrawal online using our withdraw from contract function, which is accessible via the footer of our website.
If you use this online function, we will promptly send you an acknowledgement of receipt by email. This confirmation will include the content of your withdrawal declaration as well as the date and time it was received.
You can access the withdrawal function here: Withdraw from contract
You may also exercise your right of withdrawal by sending us an unequivocal statement of your decision to withdraw from the contract, for example by email or post.
Right of withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform Something Vintage of your decision by means of an unequivocal statement. You may use our online withdrawal function, send us an email or contact us by post.
To meet the withdrawal deadline, it is sufficient to send your withdrawal notification before the 14-day withdrawal period has expired.
Condition of returned items
You may inspect and handle the items to the extent necessary to establish their nature, characteristics and functioning, as you would be able to do in a physical shop.
You may be held liable for any diminished value of the items resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Normal inspection of the items does not affect your right of withdrawal.
Returning the items
If you withdraw from the contract, you must send the items back to us without undue delay and in any event no later than 14 days from the day on which you informed us of your decision to withdraw.
The deadline is met if you send the items back before the 14-day period has expired.
You are responsible for the direct costs of returning the items, unless we have agreed otherwise or have failed to inform you of this obligation.
We recommend using a tracked shipping service, especially for items of higher value. Please keep your proof of postage until the return has been completed.
Refunds
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.
We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive your withdrawal notification.
However, in the case of a purchase of goods, we may withhold the reimbursement until we have received the returned items or you have provided evidence that you have sent them back, whichever occurs first.
We will reimburse you using the same payment method you used for the original transaction, unless we have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
If you chose a delivery option that was more expensive than the least expensive standard delivery option offered by us, we are not required to reimburse the additional delivery costs.
Faulty or non-conforming items
If an item is faulty or does not conform to the contract, you may have statutory rights under applicable consumer protection law.
These rights are separate from your right of withdrawal. Depending on the circumstances, you may be entitled to have the item repaired or replaced, to a price reduction or, where legally justified, to terminate the contract and receive a refund.
If you receive a faulty or non-conforming item, please contact us and describe the issue. We will review the matter and inform you about the next steps.
Undeliverable parcels
Please ensure that your delivery address is correct and that you collect your parcel from the post office or collection point within the applicable collection period.
If a parcel is returned to us because the address provided was incorrect or the parcel was not collected in time, we may charge you for the actual costs incurred as a result, where legally permissible.
Contact
If you have any questions about shipping, returns or your right of withdrawal, please contact us.
